Filling out Gap Claim
How to file out the GAP Claim Form
Jan 8, 2024
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Welcome to our detailed guide on the GAP Claims Submission process. This post is designed to provide Dealer General Warranty employees with clear instructions and answers to common questions regarding GAP claims. By the end of this guide, you'll have a thorough understanding of how to efficiently manage and process these claims. Now, let's review the GAP Claims Process.
Pre-Claim Confirmation
Task: Verify total loss status with insurance carrier.
Required Data: Insurance carrier's total loss confirmation.
Initiating the Claim
Task: Start a GAP claim via the DGW website.
Required Data: Contract number, last name, or VIN details.
Contract and Claim Details
Task: Locate and start claim process on the DGW website.
Required Data: Contract specifics, email, and mailing address.
Document Submission
Task: Submit required documents in specified formats.
Required Documents: Loan/Lease Agreements, Buyer’s Orders, Additional Contracts, etc.
Claim Tracking and Updates
Task: Monitor claim progress through notifications.
Required Data: Email/text setup for updates.
Review and Additional Documents
Task: Address requests for any further documents.
Required Data: Additional documents as required.
Final Review and Claim Completion
Task: Await the claim settlement after the final review.
Required Data: Patience during the review period of 15/21 business days.
FAQs
What is GAP coverage?
GAP covers the difference between insurance settlement and remaining loan balance for total losses.
Starting a GAP claim?
Initiate claims on the DGW website under "FILE A CLAIM" and then "GAP Claim Center."
Contract not found in the system?
Use contract number and last name or VIN. Contact Claims Department if not located.
Deadline for GAP claim filing?
All documents must be submitted within 90 days from the insurance settlement check date.
What follows after starting a claim?
Receive a Claims packet via email detailing required document submission.
Timeline for a GAP claim?
Duration varies based on document submission and receipt of insurance settlement check.
Notification of additional documents?
Updates via Claims Portal, email, or text.
Time taken for document processing?
Document review can be time-consuming due to verification processes.
Continuing loan or lease payments?
Continue payments to maintain credit standing. GAP doesn’t cover post-loss late fees or interest.
Reimbursement for deductibles?
Deductibles included in lender settlement but not directly reimbursed to customers.
Can DGW provide GAP coverage info for a new loan?
A Claim-in-Progress letter is available, with full details after claim completion.
Determining vehicle value without primary insurance?
Provide an appraisal report and police report. Value determined by NADA standards.
Direct GAP settlement to me if the loan is paid off?
Possible with a Paid-In-Full letter from your lender.
Handling taxes not included in insurance settlement?
GAP doesn’t cover such amounts. Check with insurance for reimbursement.
Why are Police Report and Valuation report necessary?
These documents verify total loss and establish insurance valuation for settlement.
